Using your information
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection No 24 of 2019). We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The information we collect
The type of information we will collect about you includes your name, address, phone number, email address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly.
Protecting your information
The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
Contacting us
If you have any questions or concerns about privacy and our use of your personal information then please contact us by email at info@luciousgiftbar.com.
Order Cancellation & Returning Goods
If you are not totally satisfied with any products that have not been engraved, customised or otherwise personalised, you can return them within 2working days, starting from the day after the day of delivery, for a credit. It is your responsibility to return the items in pristine condition and in original boxes and packaging. The cost of returning goods is to be met by you.
Please ensure that the goods are suitably packaged to prevent damage in transit. We reserve the right to deduct the cost of replacing these items from any refund when goods are returned to us damaged (if we are not notified of damages in advance and the reason for return was due to the reported damage).
Your right to return or cancel goods to us does not apply to any items that have been personalised for you or consumable products.
Please notify us as soon as possible when you wish to cancel an order that has not been dispatched. If an order has been personalised unfortunately you will be unable to cancel or edit the personalisation.
Faulty Goods Policy
If the goods are faulty, incorrect or damaged on delivery, we will meet the cost of return if we ask you to return them. We may ask you to email photographs in the first instance.
We shall not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods and we shall have no liability to pay any money to you by way of compensation other than any credit we make under these conditions.
How to Notify us
You should email us at info@luciousgiftbar.com to notify us of your return and explain the reason why so we can record the return.
When sending returns please address the package to:
Lucious Gift Bar
T- Mall – Ground Floor along Langata Road
Nairobi